Shipping & FAQs

    • Fresh Roses (ONLY AVAILABLE IN VANCOUVER)

      $15 - Delivered in Vancouver
      Free - Pick Up In-Store
      Our address is: 140 - 6191 Westminster Highway in Richmond
      Pick up is only available until 9PM in Vancouver

       

      Preserved Roses 
      Delivery within Canada (Excluding Metro Vancouver Area) (PRESERVED ROSES ONLY)

      Order Subtotal

      Canada Post Tracked (3 - 7 Business Days)

      Canada Post Express (1 - 3 Business Days)

      $0.00 – $499.99

      $60

      $80

      $500.00 – $999.99

      $80

      $100

      $1,000.00 – $1,399.99

      $165

      $185

      $1,400.00 and up

      $215

      $235

       

       

      Delivery within the United States (PRESERVED ROSES ONLY)

      Order Subtotal

      Canada Post Tracked (3 - 7 Business Days)

      Canada Post Express (1 - 3 Business Days)

      $0.00 – $499.99

      $80

      $100

      $500.00 – $999.99

      $100

      $120

      $1,000.00 – $1,399.99

      $190

      $210

      $1,400.00 and up

      $235

      $255

       

      Rest of the world (PRESERVED ROSES ONLY)

      Order Subtotal

      Canada Post Tracked (3 - 7 Business Days)

      $0.00 – $499.99

      $100

      $500.00 – $999.99

      $120

      $1,000.00 – $1,399.99

      $210

      $1,400.00 and up

      $255

      • Do you accept other payment methods?
          Yes! We accept EMT, Cash, WeChat & AliPay. Please send us a message on our WeChat: WeChat ID: theonerose

     

      • What is the return policy?

         

        All sales at The One Rose is Final Sale

         

      • How will the roses be delivered?

         

        The Fresh Roses will be delivered by our hired drivers. You are able to select a time frame for the specific date and we will try our best to meet those time. Delays may happen due to traffic and weather conditions.
        Preserved Roses are shipped through Canada Post with tracking numbers.

         

      • How long do the roses last?

         

        They should last 5-10 days with proper care. For maximum enjoyment, follow these guidelines:
        Lift your roses from the packaging and remove the water jackets from the stems. Be careful, just in case we missed any thorns.
        Fill your favorite vase 3/4 full with lukewarm water and stir in a food packet.
        Use clean, sharp shears to trim the stems diagonally, ¼” from the bottom, for maximum
        water absorption.
        Remove any low-hanging leaves that may touch the vase water—leaves will rot and cause the roses to wilt.
        Place stems into water immediately. Top off the water daily to to ensure the roses are never thirsty.
        Change the water completely every three days, adding more rose food to the fresh water.